Refund policy

Refund & Return Policy

Damaged, defective or wrong items
If your order arrives damaged, defective, incorrect or incomplete, we'll replace it or give you a full refund. Contact us within 21 days of delivery with your order number and photos or a video of the product and the shipping label. You don't need to send the item back. Damage to the outer packaging alone, with the product sealed and intact, isn't covered.

Lost orders
If your order hasn't arrived within 40 days of shipping (US) or 55 days (other countries), we'll replace it or refund you. If tracking shows your order as delivered but you didn't receive it, contact us within 14 days. We may ask for a non-delivery confirmation from your local carrier. All claims must be made within 80 days of the order date.

Cancellations
You can cancel for a full refund any time before your order ships.

Opened products
For health and hygiene reasons, we can't accept returns of products with an opened or broken seal, unless they arrived damaged or defective. Supplements affect everyone differently, so we don't offer refunds because a product didn't work for you.

EU and UK customers
You can withdraw from your purchase within 14 days of receiving it, without giving a reason, as long as the products are unopened and sealed. Let us know within the 14 days, then send the products to [RETURN ADDRESS] within 14 days of telling us. You pay the return shipping. We'll refund the price you paid, including standard shipping, within 14 days, once we've received the products or proof that you sent them.

Not covered

• Opened or used products
• Wrong addresses entered at checkout
• Customs fees or import taxes
• Orders refused or not collected
• Claims made after the deadlines above

Refunds
Refunds go back to your original payment method and usually take 5–10 business days to appear.